REFUND POLICY

ORYNTECH SRL | Effective Date: May 13, 2026 | Version 1.0

IMPORTANT: This Refund Policy must be read together with our Terms of Use, in particular Sections 3 (Free Trial), 4.2 (Kickstart Plan), 4.3 (Dominate Plan), and 4.5 (Refund Windows by Plan). The two documents form a single binding framework. The refund window applicable to your subscription depends exclusively on the plan you select at the time of purchase. Refunds are conditional, limited in scope, and subject to the procedures described below. Read this policy carefully before purchasing.

1. SCOPE AND DEFINITIONS

This Refund Policy applies to all Clients of ORYNTECH SRL (CUI 54180636, registered office in Municipiul Craiova, Str. Aristizza Romanescu, Nr. 7C, Corp C3, Spatiile 1, 2, 5, 6, Judet Dolj, Romania) and forms an integral part of the Contractual Framework. Capitalised terms used in this Policy and not defined here have the meaning given to them in the Terms of Use.

For ease of reference, the following key terms apply throughout this Policy:

"Kickstart Plan" means the rolling monthly Subscription Plan at EUR 299/month, with no minimum commitment beyond the current monthly billing cycle, benefiting from the 7-Day Service Quality Refund Window described in Section 3 below.

"Dominate Plan" means the Subscription Plan at EUR 199/month with a fixed-term minimum commitment of twelve (12) months, benefiting from the 14-Day Free Trial described in Section 2 below.

"Qualifying Service Defect" means exclusively one of the following events: (i) a major Platform outage affecting core Services for more than seventy-two (72) consecutive hours, attributable to ORYNTECH SRL or its Platform infrastructure; (ii) a critical bug or malfunction that prevents the Client from using core functionalities of the Platform delivered as part of the Subscription Plan, which has been formally reported in writing by the Client and has not been remedied by ORYNTECH SRL within five (5) business days from the report; or (iii) failure by ORYNTECH SRL to deliver the initial setup and configuration expressly committed during onboarding within the timeframe agreed in writing.

"Cure Procedure" means the mandatory pre-refund procedure under which the Client must (i) notify ORYNTECH SRL of the alleged Qualifying Service Defect in writing at oryntechai@gmail.com, (ii) provide reasonable evidence of the defect (logs, screenshots, error messages, dates and times), and (iii) allow ORYNTECH SRL a period of five (5) business days from receipt of the written notice to investigate and remedy the defect, before any refund request based on that defect may be submitted.

The refund mechanism applicable to each plan is summarised in the table below:

Important: The two refund mechanisms are mutually exclusive. A Client cannot benefit from both. The applicable mechanism is determined exclusively by the plan selected at the time of purchase and cannot be transferred between plans.

2. DOMINATE PLAN — 14-DAY FREE TRIAL

2.1 Free Trial Eligibility and Duration

New Clients selecting the Dominate Plan are entitled to a fourteen (14) calendar day Free Trial, beginning on the date of account activation. During the Free Trial, you may evaluate the Platform and Services at no cost. No charge will be applied during the trial unless you proactively elect to convert before trial expiry.

The Free Trial is available only to new Clients of the Dominate Plan and only once per individual or legal entity, in accordance with Section 2 of the Terms of Use. The Free Trial is not available for the Kickstart Plan.

2.2 Cancellation During the Free Trial

You may cancel your account at any time during the Free Trial, for any reason, by submitting a written cancellation request to oryntechai@gmail.com before trial expiry. Cancellation during the trial is at no cost and entails no obligation to pay any Subscription Fee.

If you do not cancel before trial expiry, your Dominate Plan will automatically activate at the end of the 14th calendar day, your designated payment method will be charged the first monthly instalment of EUR 199, and the full 12-month minimum commitment described in Section 4.3 of the Terms of Use will become binding.

ORYNTECH SRL will send you a renewal reminder by email at least 48 hours before trial expiry. It is your sole responsibility to ensure cancellation is submitted before that deadline if you do not wish to be charged. The fact that an email reminder may be delayed, filtered, or fail to deliver does not extend the Free Trial period or release you from the resulting payment obligation, except in the case of a documented technical failure attributable exclusively to ORYNTECH SRL.

2.3 No Money-Back After Trial Conversion

Once the Free Trial ends and the first monthly Subscription Fee has been charged, no money-back refund is available for the Dominate Plan. The 14-Day Free Trial replaces and excludes any money-back guarantee for this plan. From that point onwards, the only refund mechanisms available are: (a) refund in case of proven material breach by ORYNTECH SRL of its own obligations under the Terms of Use, evaluated on a case-by-case basis; (b) the exceptional circumstances mechanism described in Section 7 below; or (c) any non-waivable statutory right that may apply to genuine Consumers under Section 8 below.

3. KICKSTART PLAN — 7-DAY SERVICE QUALITY REFUND WINDOW

3.1 Nature of the Refund Window

New Clients selecting the Kickstart Plan benefit from a conditional 7-day refund window (also referred to in marketing materials as the "7-Day Money-Back Guarantee"). This window is not an unconditional satisfaction-based refund. It is a service-quality remedy granted exclusively where ORYNTECH SRL fails to deliver the technical performance expected from the Platform, as defined by the Qualifying Service Defect in Section 1 above.

The 7-Day Service Quality Refund Window does not cover, and no refund will be granted on the basis of, the commercial outcomes obtained by the Client through use of the Services. Refund requests based on the Client's results, lack of leads or sales, return on investment, or any similar business outcome will be declined. The full scope of this exclusion is described in Section 4 below.

3.2 Cumulative Conditions for Refund

A refund of the first monthly Subscription Fee under the 7-Day Service Quality Refund Window may be granted exclusively where ALL of the following cumulative conditions are satisfied:

• (i) The refund request is submitted in writing by email to oryntechai@gmail.com within seven (7) calendar days from the date of the first paid charge;
• (ii) The request is based on a Qualifying Service Defect attributable to ORYNTECH SRL, as defined in Section 1 above;
• (iii) The Client has fully complied with the Cure Procedure, including providing written notice of the alleged defect with reasonable evidence and allowing ORYNTECH SRL a period of five (5) business days from receipt of the notice to investigate and remedy the defect; and
• (iv) ORYNTECH SRL has failed to remedy the Qualifying Service Defect within that 5 business day cure period.

Failure to satisfy any one of these four conditions is sufficient grounds for ORYNTECH SRL to decline the refund request.

3.3 Required Content of the Refund Request

To be evaluated, the written refund request must include:

• Your full name and company name (legal entity, CUI/CIF if applicable);
• The email address associated with your ORYNTECH SRL account;
• The date of the first paid charge;
• A clear and specific description of the Qualifying Service Defect, including the affected functionality, dates and times of occurrence, and any error messages received;
• Reasonable evidence of the defect (screenshots, logs, error messages, ticket IDs);
• The date and reference of the original written notice submitted under the Cure Procedure, and confirmation that the 5 business day cure period has elapsed without resolution.

Requests that do not include this information may be declined or returned to the Client for completion. Time spent waiting for the Client to provide missing information does not extend the 7-day refund window.

3.4 Refund Amount and Processing

Approved refunds will be processed as follows:

• The refund amount equals the first monthly Subscription Fee paid (EUR 299), minus any non-recoverable payment processing fees charged by Stripe, Inc. (typically between 1.4% and 2.9% plus a fixed transaction fee per transaction);
• Usage Fees (SMS, email, telephony, AI processing, premium action triggers, and any other consumption-based charges) are non-refundable under all circumstances, including under the 7-Day Service Quality Refund Window, as they reflect actual third-party costs already incurred by ORYNTECH SRL;
• Approved refunds are processed within 5 to 10 business days from the date of approval and issued exclusively to the original payment method used at the time of purchase;
• Currency fluctuation differences between the date of the original charge and the date of refund are not compensated;
• The 7-Day Service Quality Refund Window applies only to the first monthly Subscription Fee following account activation. It does not apply to any subsequent monthly billing cycle, to renewal months, or to Usage Fees.

3.5 Single-Use Limitation

The 7-Day Service Quality Refund Window is available only once per individual or legal entity, in accordance with Section 2 of the Terms of Use. Any attempt to obtain repeated refunds through multiple registrations, alternative email addresses, related corporate vehicles, or any other circumvention method constitutes a material breach of the Terms of Use and triggers the consequences described in Section 11.4 of the Terms of Use, including reversal of any refund already granted.

4. SCOPE AND EXCLUSIONS — WHAT IS NOT REFUNDABLE

4.1 General Principle

The refund mechanisms described in this Policy cover exclusively defects in the technical performance and delivery of the Services by ORYNTECH SRL. They do not cover, and no refund will be granted on the basis of, any commercial, financial, operational, or strategic outcome obtained by the Client through use of the Services.

The commercial success of the Client's business depends on a wide range of factors that lie entirely outside ORYNTECH SRL's control, including without limitation: the quality, demand, and pricing of the Client's products or services; the Client's marketing, sales, and follow-up execution; the Client's market positioning, branding, and target audience selection; the Client's actual use of the Platform, implementation effort, and team training; the Client's advertising spend, ad creative, and traffic quality; the Client's industry, geography, seasonality, and competitive environment; and general market and economic conditions.

4.2 Specific Non-Refundable Situations

Without limiting the generality of Section 4.1, refund requests based on any of the following circumstances will be declined:

• Lack of clients, leads, sales, conversions, bookings, or revenue generated through use of the Services;
• Return on investment that does not meet the Client's expectations;
• Failure of the Client's own marketing, advertising, or sales campaigns;
• Lack of time, internal resources, technical knowledge, or team capacity to implement, maintain, or use the Services;
• Voluntary cancellation, change of business strategy, pivot, downsizing, or decision to cease the Client's business;
• Dissatisfaction with the speed of implementation, the look and feel of templates, or subjective preferences relating to the Platform;
• Non-use, infrequent use, or partial use of the Platform after activation;
• Issues caused by third-party platforms, integrations, telecommunications carriers, advertising networks, payment processors, or any other infrastructure outside ORYNTECH SRL's reasonable control;
• Issues caused by the Client's own configuration choices, third-party agencies engaged by the Client, or modifications made by the Client outside the scope of ORYNTECH SRL's onboarding deliverables;
• Regulatory, compliance, or content moderation actions by third-party platforms (e.g. Meta, Google, TikTok, telecom carriers) affecting the Client's accounts, ads, or messaging;
• Force Majeure Events as defined in Section 12 of the Terms of Use.

4.3 Categorically Non-Refundable Items

Regardless of the plan or the timing of the request, the following items are non-refundable under all circumstances:

• Usage Fees: SMS, email, outbound and inbound telephony, premium action triggers, Content AI, Workflow AI, Conversation AI charges, and any other consumption-based fees;
• Setup, configuration, onboarding, or implementation fees, where separately charged;
• Subscription Fees for any monthly billing cycle other than the first cycle of a Kickstart Plan benefiting from a valid refund request under Section 3;
• Subscription Fees for any month after the 14-Day Free Trial has converted into a paid Dominate Plan;
• Any third-party costs passed through to the Client (e.g. domain registrations, paid integrations, premium templates, third-party AI credits);
• Any amounts outstanding at the time of a refund request not related to the eligible billing period.

This exclusion applies in addition to, and without limiting, the disclaimers set out in Section 10.2 of the Terms of Use and the Earnings Disclaimer.

5. DOMINATE PLAN — 12-MONTH COMMITMENT AND POST-TRIAL TERMINATION

Once the Dominate Plan is activated following Free Trial conversion, the Client is bound by a fixed-term minimum commitment of twelve (12) consecutive months, in accordance with Section 4.3 of the Terms of Use. During this committed term:

• Voluntary cancellation does not release the Client from the obligation to pay all remaining monthly instalments for the full 12-month committed term;
• All monthly payments are due and payable regardless of dissatisfaction, non-use, or change in business circumstances;
• Any outstanding balance remaining upon early termination becomes immediately due and payable in full;
• Unpaid balances may be referred to a debt recovery agent or pursued through legal proceedings, with statutory late payment interest applied pursuant to Law no. 72/2013 on combating late payment in commercial transactions.

After the initial 12-month term expires, the Dominate Plan continues on a rolling monthly basis at the then-current monthly rate and may be cancelled in accordance with Section 4.4 of the Terms of Use, with at least 30 calendar days' written notice prior to the renewal date.

6. CHARGEBACKS AND PAYMENT DISPUTES

Initiating a chargeback or payment reversal through your card issuer or payment provider — other than in cases of genuinely unauthorised fraudulent transactions — while a valid contractual relationship exists and the standard refund procedures of this Policy are available, constitutes a material breach of the Terms of Use.

In the event of an unjustified chargeback, ORYNTECH SRL reserves the right to:

• Immediately suspend or terminate the Client's account without further refund and revoke all licences;
• Pursue recovery of all disputed amounts plus all associated chargeback fees imposed by Stripe or the card issuer, plus all reasonable legal and administrative costs;
• Apply statutory late payment interest at the rate applicable under Law no. 72/2013 from the date the original payment fell due;
• For Dominate Plan Clients, declare all remaining instalments for the 12-month committed term immediately due and payable in full;
• Submit dispute documentation to Stripe and the card issuer, including the Client's signed acceptance of these Terms, the Cure Procedure record (or absence thereof), Platform usage logs, communication history, and proof of services delivered;
• Initiate legal proceedings before the competent Romanian courts, in accordance with Section 15 of the Terms of Use;
• Report the Client to commercial credit reporting agencies and to industry-recognised bad-actor lists where lawful.

If you believe you have been charged incorrectly, you must contact ORYNTECH SRL at oryntechai@gmail.com and exhaust the standard refund procedures of this Policy before initiating any chargeback. ORYNTECH SRL is committed to resolving genuine billing errors promptly and fairly through direct communication.

7. EXCEPTIONAL CIRCUMSTANCES AND EX GRATIA REFUNDS

ORYNTECH SRL reserves the right, at its absolute and unreviewable discretion, to consider refund requests outside the standard mechanisms of this Policy in cases of documented exceptional circumstances. Such cases include, without limitation: (i) serious, prolonged, and documented Platform outages directly attributable to ORYNTECH SRL that materially prevent the Client from using the Services and that exceed the thresholds defined in the Service Level Agreement; or (ii) cases where ORYNTECH SRL is in proven material breach of its own obligations under the Terms of Use and the Cure Procedure has been complied with.

Any refund granted outside the standard mechanisms of this Policy is made ex gratia, on a case-by-case basis, without admission of liability, and does not create any precedent or general entitlement for the Client or for any other Client. ORYNTECH SRL retains the right to decline any such request without obligation to provide reasons.

8. CONSUMER STATUTORY RIGHTS

The Services of ORYNTECH SRL are designed, priced, and delivered as a B2B (Professional) offering. By subscribing, you confirm that you are acquiring the Services for purposes within your trade, business, craft, or profession, in accordance with Section 11.1 of the Terms of Use.

Where, notwithstanding the above, a Client genuinely qualifies as a Consumer under Romanian Law no. 449/2003, OG no. 34/2014, Directive (EU) 2019/770 on contracts for the supply of digital services, and Directive 2011/83/EU on consumer rights, the following statutory rights apply:

• Right of withdrawal: Consumers have a 14-day right of withdrawal from a distance contract under OG no. 34/2014. However, by expressly requesting commencement of the Services during the withdrawal period — which occurs upon activation of the Free Trial (Dominate Plan) or upon commencement of the first paid month (Kickstart Plan) — you acknowledge and confirm that you expressly request performance of the contract before the expiry of the withdrawal period, and that you understand you will lose the right of withdrawal once the services have been fully performed, in accordance with Art. 16(a) of Directive 2011/83/EU as transposed into Romanian law by OG no. 34/2014, Art. 16(a).
• Conformity of digital services: If the Services are not in conformity with the contract within the meaning of Directive (EU) 2019/770, you have the right to request the bringing of the Services into conformity, a proportionate price reduction, or termination of the contract under the conditions and time limits set out in the Directive and Romanian implementing legislation.
• Out-of-court dispute resolution: Consumers in Romania may contact ANPC (Autoritatea Nationala pentru Protectia Consumatorilor) at www.anpc.gov.ro. EU Consumers may use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

The refund mechanisms described in this Policy are offered in addition to, and do not limit or exclude, any non-waivable statutory right that a genuine Consumer may have under applicable Romanian and EU law.

9. CANCELLATION AND REQUEST PROCEDURE

9.1 Form of Request

All cancellation requests, refund requests, and Cure Procedure notices must be submitted in writing by email to oryntechai@gmail.com. Verbal requests (by phone, in person, or through chat sessions with sales or support agents) are not accepted and will not be treated as valid for the purpose of triggering any refund mechanism, cancellation, or limitation period under this Policy.

9.2 Mandatory Information

Every written request must include: (i) the Client's full name and company name (legal entity, CUI/CIF if applicable); (ii) the email address associated with the ORYNTECH SRL account; (iii) the plan concerned (Kickstart or Dominate); (iv) a clear statement of the requested action (cancellation, refund, Cure Procedure notice); (v) the date of the relevant charge or activation; and (vi) for refund requests, all elements required under Section 3.3 above.

9.3 Acknowledgement and Decision

ORYNTECH SRL will acknowledge receipt of any written request within 2 business days. A reasoned decision on the request will be communicated in writing within 10 business days from the date the request is complete (i.e. from the date the Client provides all required information). Time spent waiting for the Client to provide missing information does not count towards this 10 business day period and does not extend any limitation period running against the Client.

9.4 Effect of Cancellation

Upon confirmed cancellation processing, Platform access will be terminated within 24 hours. All effects of termination set out in Section 13.4 of the Terms of Use apply, including the Client's obligation to immediately cease use of the Platform and Program Materials and the survival of obligations identified in Section 13.5 of the Terms of Use.

10. AMENDMENTS, CONFLICTS, GOVERNING LAW AND CONTACT

10.1 Amendments

ORYNTECH SRL may amend this Refund Policy from time to time in accordance with Section 14 of the Terms of Use. Material changes will be notified by email to active Clients with at least 30 days' advance notice. The version applicable to a given refund request is the version in force at the time the relevant Subscription Plan was activated.

10.2 Conflict with Other Documents

In the event of any conflict between this Refund Policy and any other document forming the Contractual Framework, the order of precedence set out in Section 16 of the Terms of Use applies. In the event of a conflict between this Refund Policy and individual sales statements, marketing materials, support tickets, or chat communications, this Refund Policy prevails, in accordance with the No Oral Modification clause in Section 16 of the Terms of Use.

10.3 Governing Law and Jurisdiction

This Refund Policy is governed by Romanian law and applicable European Union law. Disputes arising under or in connection with this Policy are subject to the dispute resolution provisions in Section 15 of the Terms of Use, including exclusive jurisdiction of the courts of the Municipality of Craiova, Dolj County, Romania, for B2B Clients, subject to mandatory rights of Consumers.

10.4 Contact

For all enquiries, notices, or requests under this Refund Policy, please contact:

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